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Receptionist Mercure Bristol North The Grange, Old Gloucester Road, Winterbourne, Bristol, Gloucestershire, BS36 1RP

You are the first and last face our customers see, so we rely on you to make a lasting impression. Smart and friendly with a sparkling personality, you will arrange reservations, welcome guests in, deal with bill settlements and generally attend to our guest's needs. Ideally you will have hotel experience, but personality and aptitude are more important, as we will provide full training.

The successful applicant will be computer literate, highly organised and with a great eye for detail as this position involves a number of administrative processes.

You will also have the natural ability to upsell our products and services as well as providing outstanding customer service and have the confidence to make sound commercially focused decisions and resolutions.

To say thank you for your hard work and commitment we offer ad hoc rewards, i.e. shopping vouchers alongside monthly recognition schemes and an Annual Awards ceremony. You can develop your career through training courses and structured development programmes including 'Rising Stars'. We also offer wide-ranging employee benefits including enhanced annual leave after one year's service, special discounted rates across our Jupiter Hotels and Accor Group (subject to qualifying criteria), childcare scheme, Employee Assistance Programme and Healthcare Cash Plan to name but a few.

Mercure Bristol North The Grange
Old Gloucester Road, Winterbourne, Bristol, Gloucestershire, BS36 1RP

  • Job Ref JH1769
  • Branch Mercure Bristol North The Grange
  • Location Mercure Bristol North The Grange, Bristol
  • Salary/Benefits Competitive Salary
  • Contract type Permanent
  • Hours Full Time
  • Hours per week 39
  • Posted date 10/01/2019
  • Closing date 28/02/2019

Built in 1851, this elegant country house hotel is set in 18 acres of attractive woodlands and countryside, yet close to the M4 and M5. Ideal for a relaxing break away from it all.

This hotel has 68 bedrooms and 6 conference rooms for up to 150 guests